Terms and Conditions – Icona London Sierra Leone

INTERNAL REVIEW DRAFT — DO NOT PUBLISH UNTIL ICONA MANAGEMENT AND A SIERRA LEONE-QUALIFIED LAWYER APPROVE.

Effective date: To be added after approval.

These terms apply to orders placed with Amin Electrical and Electronic SL LTD through the Icona London Sierra Leone website. “Icona”, “we” and “us” mean Amin Electrical and Electronic SL LTD, the seller of record.

Contact details

Amin Electrical and Electronic SL LTD
Shop No. 22, Wilberforce Street, PZ, Freetown, Sierra Leone
Registered office telephone: +232 30470129
WhatsApp/customer support: +232 30364258
Email: iconalondonsl@gmail.com

Products, prices and availability

We take reasonable care to describe products, specifications, images, prices and warranty information accurately. Images may be illustrative where colour, finish, packaging or minor details vary. Prices are shown in Sierra Leonean leones (SLE) unless a listing clearly says otherwise. Delivery charges and required advance payments are confirmed before dispatch. If an item cannot be supplied as ordered, we will contact you before substituting or cancelling it.

An order request is accepted only after Icona confirms the item, total price, delivery or collection arrangement, and payment terms. If Icona cancels an order, amounts paid will be refunded, subject to applicable law.

Payment and cash on delivery

Cash on delivery (COD) is available only in areas confirmed by support, generally within approximately 7 km of one of Icona’s 18 shops. A COD order requires an advance of SLE 3,000, credited toward the order total; the remaining balance is payable on delivery. Customers may inspect the item before paying the COD balance, subject to reasonable handling and safety requirements. Other payment methods will be offered only when enabled and confirmed as operational at checkout. A payment screenshot or reference alone is not proof of settlement.

Delivery and collection

The current delivery rate is SLE 30 per kilometre. Support calculates and confirms the charge and route basis for the address before dispatch. Normal delivery is expected within 3 business days after order and delivery details are confirmed. Sundays and public holidays are not normal delivery days. Branch collection may be arranged through support; wait for confirmation before travelling.

Provide a working phone number, full address and directions or landmarks. The delivery person will call before arrival. Another person may receive the order only with your approval and suitable purchase or delivery proof. Delivery does not include installation, setup or carrying an appliance inside the home unless separately confirmed.

If an attempt fails because no one is available or the address is incomplete, the stated delivery charge may be deducted from an eligible refund or COD advance. A second attempt is charged at the same rate and confirmed before it is arranged.

Cancellation and refunds

A cancellation received before dispatch is fully refundable. After dispatch, actual delivery charges already incurred may be deducted for a non-defect cancellation or failed delivery; support will explain the calculation. Approved refunds for returned products are processed within 2 business days after Icona receives the returned product. No delivery charge is deducted from a remedy that must be provided at Icona’s expense under consumer law. COD refunds are arranged through a method agreed with support.

Accounts, complaints and legal rights

Keep account details accurate and protect login credentials. Do not misuse the website, submit false order details or attempt unauthorized access. Nothing in these terms excludes or reduces rights that cannot lawfully be excluded, including rights under the Sierra Leone Consumer Protection Act 2020. Contact support at +232 30364258 or iconalondonsl@gmail.com; unresolved matters may be escalated to Icona management. This process does not prevent use of lawful complaint channels.